We aim to ship your order as quickly as possible. During the week, this is usually the same day or the next day. We don’t ship orders at the weekend, so orders made on a Friday will usually ship on Monday. If there is likely to be a delay of more than a few days (because we went on holiday, or because we’re waiting for back-ordered items, for example) we’ll always inform you via email.
Smaller orders are sent by standard international mail. We’ve had very few problems with this method of shipping, and it allows us to keep shipping costs down, but if you’d like insured shipping, please ask.
Larger orders are always sent using a signed-for service, so that we know that they’ve arrived safely.
Please note that orders are shipped from the top secret Electric Druid research lab, hidden in the mountains of southern Portugal, rather than from our UK base. This benefits our European customers, but means shipping takes a few days longer for UK customers.
If you have any questions about your order or our shipping policies, please just ask.